Privacy Policy

1. Introduction

Right Events Ltd (“Right Events”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly, transparently, and securely.

Right Events is an event ticketing, venue guidance, and event operations platform that enables organizers to create, manage, promote, and operate physical and hybrid events. Our services may include ticket sales, registrations, venue navigation, attendee engagement, QR-based check-in, analytics, communication tools, and related event technologies.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you use our website, applications, event services, check-in systems, ticketing infrastructure, and related products.

By using Right Events, you agree to the practices described in this Privacy Policy.

2. Scope of this Policy

This Privacy Policy applies to:

• Event organizers using Right Events
• Event attendees and ticket purchasers
• Visitors to our website and applications
• Partners, vendors, and service providers interacting with our platform
• Individuals interacting with Right Events through customer support, campaigns, or event deployments

This policy applies whether services are accessed locally or internationally.

3. Information We Collect

A. Personal Information

We may collect personal information including:

• Full name
• Email address
• Phone number
• Date of birth (where required)
• Gender (optional)
• Billing address
• Company or organization name
• Social media handles (optional)
• Event preferences or interests
• Profile photos uploaded for DP campaigns or attendee profiles

B. Ticketing & Event Information

We may collect:

• Event registrations
• Ticket type/category
• Ticket purchase history
• QR code attendance records
• Check-in/check-out timestamps
• Session attendance and engagement
• Venue interaction data
• Event feedback or survey responses

C. Payment Information

Right Events supports both local and international payments to allow organizers sell tickets globally and allow attendees pay in their preferred currencies.

Payments may be processed in:

• Nigerian Naira (NGN)
• US Dollars (USD)
• Other supported international currencies

We may collect:

• Transaction references
• Payment status
• Billing metadata
• Partial masked payment details supplied by payment processors

Sensitive payment credentials such as full card numbers or CVV details are not stored directly on Right Events servers. Payments are securely processed through regulated third-party payment partners.

D. Technical & Device Information

We may automatically collect:

• Device type
• Browser information
• Operating system
• IP address
• Approximate geographic location
• Network information
• Device identifiers
• Platform activity logs
• Crash reports and diagnostics

E. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Keep users logged in
• Improve platform functionality
• Analyze usage and traffic patterns
• Personalize experiences
• Monitor performance and security
• Support marketing and remarketing campaigns

Users may disable cookies through browser settings, although some platform features may not function properly.

4. How We Use Information

We use collected information to:

Platform Operations

• Create and manage user accounts
• Process event registrations and ticket purchases
• Generate attendee QR codes and credentials
• Facilitate event check-in and attendee validation
• Provide venue guidance and event navigation
• Enable organizer dashboards and event analytics

Payments & Financial Processing

• Process local and international payments
• Validate transactions and payment confirmations
• Detect fraudulent payment activity
• Handle refunds, reversals, or disputes
• Comply with financial and regulatory obligations

Communication

• Send confirmations and reminders
• Deliver tickets and event updates
• Notify users about schedule changes or venue updates
• Provide customer support
• Send product or promotional communications where consent exists

Analytics & Product Improvement

• Improve product performance and reliability
• Monitor event attendance trends
• Analyze attendee engagement
• Optimize venue and operational workflows
• Improve event organizer tools and attendee experience

Security & Compliance

• Detect fraud and abuse
• Prevent unauthorized access
• Enforce platform policies
• Comply with legal obligations
• Protect the integrity and security of the platform

5. International Payments & Currency Processing

Right Events may support international attendees, organizers, and transactions across multiple countries.

For international transactions:

• Currency conversion may be handled by third-party payment providers
• Exchange rates may vary based on provider or bank policies
• Additional transaction or processing fees may apply
• Cross-border payments may be subject to banking regulations or compliance checks

Organizers may receive settlements in supported local or foreign currencies depending on payment provider capabilities and agreements.

6. Sharing of Information

We may share information with the following parties only where necessary:

Event Organizers

Organizers may access attendee information relevant to their event, including:

• Registration records
• Attendance/check-in data
• Ticket categories
• Contact information where permitted

This allows organizers manage attendees, provide event support, and conduct post-event communication.

Payment Processors & Financial Partners

We share payment-related information with authorized payment providers for:

• Transaction processing
• Fraud prevention
• Currency conversion
• Settlement and reconciliation
• Regulatory compliance

Service Providers

We may share limited data with vendors that help us operate the platform, including:

• Cloud hosting providers
• Analytics providers
• Communication tools
• Customer support systems
• Security and monitoring services

Legal & Regulatory Authorities

We may disclose information:

• To comply with applicable laws
• To respond to lawful requests
• To enforce our legal rights
• To prevent fraud or security threats
• To protect users, organizers, or the public

We do not sell personal information to third parties.

7. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide platform services
• Maintain business and financial records
• Resolve disputes
• Enforce agreements
• Comply with legal or regulatory requirements

Retention periods may vary depending on:

• Transaction history
• Event participation
• Compliance obligations
• Security investigations

8. Data Security

Right Events implements technical, administrative, and organizational safeguards designed to protect user information.

Security measures may include:

• SSL/TLS encryption
• Encrypted data storage
• Access controls and permissions
• Authentication systems
• Secure infrastructure environments
• Monitoring and logging systems
• Regular system updates and reviews

Although we work to protect information, no digital platform can guarantee absolute security.

9. User Rights

Depending on your location and applicable laws, users may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of data
• Restrict or object to processing
• Export personal data
• Withdraw marketing consent
• Request clarification on how data is used

Requests may be submitted through our support or privacy contact channels.

10. Third-Party Services & Links

Right Events may integrate with or link to third-party services such as:

• Payment gateways
• Analytics platforms
• Communication tools
• Social media platforms
• External event systems

These third parties operate under their own privacy policies, and Right Events is not responsible for their independent practices.

11. Children’s Privacy

Right Events is not intended for children under the age permitted by applicable law unless supervised or authorized by a parent, guardian, school, or institution where legally permitted.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Product updates
• Legal or regulatory changes
• Security improvements
• Operational changes

Updated versions will be published on our website with a revised effective date.

13. Contact Information

If you have any questions, concerns, or privacy-related requests, please contact us:

Right Events Ltd
Email: privacy@rightevents.co
Website: rightevents.co
Address: 15 Ikpa Road, Uyo, Nigeria